Vought has partnered with A. C. Newman & Company to provide global emergency medical assistance through Assist America, Inc (AAI).  Assist America, Inc. will provide worldwide, comprehensive protection to employees covered under its Group Accident Insurance Plans (Accidental Death or Accidental Death and Dismemberment) and Business Travel Accident plan.  All full-time employees covered under these plans, but not covered by a collective bargaining agreement, are eligible.  Please contact your Employee Benefits Department to verify your eligibility.  

If your Group Accident Insurance Plan provides coverage for dependents, the Assist America program will also cover eligible dependents.  Dependent eligibility will have to be determined based on the terms of the Accident Insurance plan or Business Travel Accident plan. 

Assist America provides immediate, 24-hour 365 days a year, access to doctors, hospitals, pharmacies, and certain other services when faced with a medical emergency while traveling more than 100 miles from home or internationally. 
 
One toll-free phone call with your Assist America ID card will connect you to a state-of-the-art operations center.  Assist America has trained multilingual medical personnel, including nurses and doctors, who can advise and assist you quickly and professionally in a medical emergency.

Assist America provides the following basic services at no charge:

• Medical Consultation, Evaluation, & Referral
• Hospital Admission Guarantee
• Emergency Medical Evacuation
• Critical Care Monitoring
• Medically Supervised Repatriation
• Prescription Assistance
• Emergency Message Transmission
• Transportation to Join Patient
• Care for Minor Children
• Return of Mortal Remains
• Emergency Trauma Counseling
• Lost Luggage or Document Assistance
• Interpreter & Legal Referrals
• Pre-Trip Information
  

Assist America completely arranges and pays for all of the assistance services it provides without limits on the covered cost.  This alleviates many of the obstacles and potential expenses that can be caused by medical emergencies away from home.

PLEASE NOTE:  ALL SERVICES MUST BE ARRANGED AND PROVIDED BY ASSIST AMERICA.  NO CLAIMS FOR REIMBURSEMENT OF ASSISTANT SERVICES WILL BE ACCEPTED.

The Assist America Operations Center is available 24-hours a day, 365 days a year by calling:

Toll Free Inside the US - (800) 872-1414
Internationally - (609) 986-1234 (Precede number by US access code)
Email: medservices@assistamerica.com

When contacting Assist America, please be prepared to provide the Operations Center with the following information:

1. The name and location of the traveler requiring assistance (address, city, country, name of hotel, room number, name of ship, etc.);
2. Assist America identification number (01-AA-ACN-06048) and the name of your employer; ID cards can be found with the tri-fold brochure on the Company Intranet
3. Type of assistance required;
4. Name, policy number and address of other travel/health insurance;
5. If the traveler is hospitalized, the name and address of the hospital, and the name of the treating physician and telephone numbers;
6. Name of traveling companion and home address;
7. Name, address and telephone number of a family member back home who will require updates on the case;
8. Copies of airline tickets or travel tickets for the traveler and companion; and
9. Departure and return dates;

Assist America services include the following:

Medical Consultation, Evaluation, and Referral:  Participants have access to an Operations Center with multilingual medical staff on duty 24 hours a day, 365 days a year.  Medical personnel are available for medical consultation, evaluation, and referrals to Western-trained physicians.

Hospital Admission Guarantee:  AAI will validate a Participant’s medical insurance, as applicable, or advance funds to a medical facility, to facilitate Participant’s admittance to a foreign (non-U.S.) medical facility, as necessary.  The Participant must repay any emergency hospital admittance deposit paid by AAI within 45 days.  Participants, through their health plan or other means, are responsible for costs incurred for medical services rendered by the treating medical facility.

Medical Evacuation:  When an adequate medical facility is not available proximate to where the Participant is located, as determined by the AAI physician and the consulting physician, AAI will arrange and pay for an emergency evacuation, with medical supervision, by an appropriate means to the nearest medical facility capable of providing their required care. 

Medical Repatriation:  When medically necessary, as determined by the AAI physician and the consulting physician, repatriation under medical supervision to the Participant’s legal residence at such time as the Participant is medically cleared for travel via commercial carrier, provided the repatriation can be accomplished without compromising the Participant’s condition.  If the time period to receive medical clearance to travel by common carrier exceeds fourteen days from the date of discharge from the hospital, an appropriate mode of transportation may be arranged, such as an air ambulance.  Medical or non-medical escorts may be provided as necessary. 

Critical Care Monitoring:  Monitoring of Eligible Participant’s condition by medical personnel who will (i) stay in regular communication with the attending physician and/or hospital (ii) relay necessary and legally permissible information to family members.

Transportation to Join Patient:  Provide a designated family member or personal friend with an economy, round-trip, common carrier transportation to the major airport closest to the place of hospitalization, provided the Participant is traveling along and is projected to be hospitalized for more than seven consecutive days.  At a Participant’s request, AAI will provide assistance with arrangements for the family member or the friend’s accommodations.

Prescription Transfer or Replacement:  AAI will assist in transferring or replacing prescription medicine, when possible and legally permissible and upon request of the attending physician.  Participant is responsible for the cost of the prescription. 

Care and/or Transportation of Minor Children:  When a minor child(ren) is left unattended as the result of a Participant’s medical situation, AAI will provide the child with transportation to home or to the home of a person designated by the Participant living in the same country as the Participant and child.  If appropriate, an attendant will escort the child. 

Emergency Message Transmission: AAI will receive and transmit emergency messages to/from home.

Return of Mortal Remains:  In the event of a Participant’s death, AAI will arrange and pay for the return of mortal remains.  AAI will render any assistance necessary in the transport including locating a local, licensed funeral home, mortuary or direct disposition facility to prepare the body for transport, completing all documentation, obtaining all legal clearances, procuring consular services (for death overseas), providing death certificates, purchasing the minimally necessary casket or air transport container as well as transporting the remains, including retrieval from site of death and delivery to receiving funeral home. 

Emergency Trauma Counseling:  AAI will provide immediate telephonic emergency trauma counseling with follow-up referrals to qualified counselors either on site or upon return home. 

Return of Vehicle:  AAI will return a Participant’s fully operable personal automobile, as necessary, due to the medical situation. 

Legal and Interpreter Referrals:  AAI will provide the Participant with referrals to interpreters, counselors or legal personnel, as requested. 

Bail Bond Coordination:  AAI will assist in coordinating a bail bond, wherever legally permissible.

Emergency Cash Advance:  AAI will coordinate emergency cash advance.  Source of funds is the responsibility of Participant.

Pre-trip and General Assistance Services:  AAI will provide other support assistance services, as requested, such as assistance with lost documents, ticket replacement, and lost luggage.  AAI will also provide travel-related information such as addresses and telephone numbers of Embassies and Consulates, currency conversion, inoculation and visa requirements as well as telephonic access codes to the U.S. from foreign locations and other pertinent information. 

Fulfillment/Communication Material:  AC Newman will provide Identification Cards with the telephone numbers necessary to access AAI Operations Center for issuance to Participants.  Identification cards can be found on the intranet, as well as, in your local Benefits office. 

The Company and Participant hereby acknowledge that AAI’s obligation to provide or contract for the above services is subject to the following conditions/exclusions:

Conditions:

      AAI will not provide services in the following instances:

• Travel undertaken specifically for securing medical treatment
• Injuries resulting from participation in acts of war or insurrections
• Commission of an unlawful act(s)
• Attempt at suicide
• Incidents involving the use of drugs unless prescribed by a physician
• Transfer of Participant from one medical facility to another medical facility of similar capabilities and providing a similar level of care.

      AAI will not evacuate or repatriate a Participant:

• Without medical authorization
• With mild lesions, simple injuries such as sprains, simple fractures, or mild sickness which can be treated by local doctors and do not prevent the Participant from continuing his/her trip or returning home
• With a pregnancy with a term of over six months
• With mental or nervous disorders unless hospitalized

Exclusions:

• Travel by a Participant’s spouse when it is for the benefit of the spouse’s employer (spouse business travel)
• Trips exceeding 90 days from legal residence without prior notification to AAI.  (Separate purchase of Expatriate coverage is available)
• Students at home/school campus address (as they are not considered to be in travel status)