Frequently Asked Questions

1 . How do I reach the Vought Benefits Center?

Call toll-free at 1-866-689-5999.

2. When do I receive insurance identification cards?

Soon after you enroll in the Vought Aircraft medical plan, you may receive an identification card from Blue Cross Blue Shield for your medical and mental health and substance abuse coverage. You will receive a separate card from Caremark for prescription drug coverage. However, if you enroll in an HMO, you will receive an ID card from your HMO.

If you enroll in the Vought Aircraft dental plan, you will receive an identification card from either Delta Dental or CIGNA Dental Health, depending on the option that you select.

Typically, you receive a card for each of your enrolled family members. If you need additional cards, call the customer service department at Blue Cross Blue Shield, Caremark, Delta Dental or CIGNA Dental Health.

3. Why do I need an Identification card?

Your medical, dental and drug plan identification cards contain your group number and other administrative information for you and your health care givers to use in accessing services and filing claims. Present your card to your doctor or other health care provider when you seek health care.

The card provides information about your eligibility, copayments, and the claims administrator's address for submitting claims. Generally, your Caremark pharmacist will need to see your ID card to correctly process your prescription and file your claim electronically. (If you have a health care Flexible Spending Account and your pharmacy accepts Master Card, you may be able to use your debit card for your copay and avoid filing a claim for reimbursement of your costs.)

If you find an error on your card or need a replacement, please call your carrier or the Vought Benefits Center, toll free, at 1-866-689-5999 Monday through Thursday from 8 a.m. to 8 p.m. and on Friday from 8 a.m. to 4:30 p.m.

4. What if I don't have a new Identification card when I need medical care?

If you are continuing in the same medical or dental plan, use the card you have. If you have changed medical or dental plans or don't have your old card, you may have to pay for services and submit a claim for reimbursement. In an emergency, seek immediate care. At the earliest opportunity, but within 72 hours, call your provider or ask someone to call in your behalf.