Some Questions and Answers

When do I receive my ID cards?

You may receive new identification cards for health and dental plans shortly after Annual Enrollment. They come from your carriers. If you need additional cards, call your plan's customer service number. The information on the card gives your health care providers information about your eligibility and about filing claims for you. Call the Vought Benefits Center or your carrier if you have misplaced your cards or if you never received them.

How do I add or drop dependents from my benefits plan?

If you gain or lose a dependent during the plan year, call the Vought Benefits Center, 1-866-689-5999 and speak to a representative. Or, go to Download Forms section and print an Add/Change Form. Follow the instructions on the form to add or discontinue dependent coverage.

You can add a dependent to your coverage if you experience a life status change such as marriage, divorce, birth or adoption of a child, death of a dependent or change in student status. You may also add your spouse if your spouse loses coverage under another employer’s plan. Remember, though, to add a dependent, you must substantiate eligibility by providing the Vought Benefits Center with applicable documents. You can discontinue dependent coverage at any time. In the event of a divorce, however, you must provide the Benefits Center with a copy of the final judgment.

What are Flexible Spending Accounts? What can I use them for?

Flexible Spending Accounts are available for certain health care expenses and dependent care expenses. They can save you money by helping you pay these expenses with before-tax dollars. Estimate your annual out-of-pocket expenses for health care and/or dependent care and enroll in the plans during Annual Enrollment. Your before-tax contributions will be made through payroll deductions. You then file claims to reimburse yourself from these accounts.

Some important things to remember: Each account is separate. You cannot transfer money between them. You have 90 days after the end of each plan year to file claims for expenses that occurred before June 30 of that year. Plan your contribution amount carefully; the IRS does not allow any refunds of balances that remain in the accounts after the deadline for filing claims has passed.

The health care FSA can be used to pay for out-of-pocket medical expenses for yourself and your covered dependents. These can be insurance co-payments, coinsurance amounts, deductibles and amounts you pay over plan limits. The dependent care FSA can be used to pay for care for dependent children under age 13 and qualifying older dependents, including eligible dependent parents. You reimburse yourself for these expenses by submitting receipts to:

PayFlex Systems, USA, Inc.
Flex Dept.
P. O. Box 3039
Omaha, NE 68103-3039

Phone: (402) 345-0666
PayFlex Info Line: 1-800-284-4885

By fax to: (402) 231-4310 (no cover page is required, but on the first page, indicate how many pages you are sending)