We recently announced the new Vought Benefits Center, staffed
by Vought employees who are trained to provide you with prompt,
accurate benefits service and information. The staff has one
primary responsibility: To help you with your benefits program.
For assistance and answers about your benefits questions,
call 1-866-689-5999. The Center operates Monday through Thursday
8am to 8pm and Friday 8am to 4:30pm, Central time.
With Managed Choice POS, help is only a phone call away.
Here is a summary of the various help lines available to you
through Managed Choice POS:
If You Need:
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Simply Call:
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Hours of Operation:
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Help with an in-network or out-of-network claim for
medical benefits
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1-800-421-5525 and ask for Claims Inquiry
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8 a.m. - 5 p.m. Central Time
Monday - Friday
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Help with an out-of-area claim for medical benefits
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1-800-722-2031 and ask for Claims Inquiry
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8 a.m. - 5 p.m. Central Time
Monday - Friday
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Help with psychiatric and substance
abuse treatment including -
- referral to a provider
- claims assistance or forms
- replacement of a lost ID card
- any other questions
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1-866-269-5800
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24 hours a day
7 days a week
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Help with a dental claim
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1-800-234-9778
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8 a.m. - 4 p.m. Central Time
Monday - Friday
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Advance approval for out-of-network hospital admissions,
certain outpatient surgical and diagnostic procedures,
and hospice, home health care and skilled nursing facilities
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1-800-421-5525 and ask for Aetna
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8 a.m. - 6 p.m. Central Time
Monday - Friday
Otherwise leave a recorded message
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Advance approval for out-of-area hospital admissions,
certain and ask for out-patient surgical and diagnostic
procedures, and hospice, home health care and skilled
nursing facilities
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1-800-722-2031 and ask for Aetna
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8 a.m. - 6 p.m. Central Time
Monday - Friday
Otherwise leave a recorded message
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Help with contacting a network nurse for emergency
authorization if your Primary Care Physician is not
available.
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1-800-421-5525 and ask for Member Services
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9 a.m. - 5 p.m. Central Time
Monday - Friday
After hours, the answering service will direct you to
a nurse
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Help in changing to a different Primary Care Physician
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1-800-421-5525 and ask for Member Services
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9 a.m. - 5 p.m. Central Time
Monday - Friday
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Help because you lost your network ID card
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1-800-421-5525 and ask for Member Services
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9 a.m. - 5 p.m. Central Time
Monday - Friday
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Help because you lost your out-of-area ID card
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1-800-722-2031and ask for Claims Inquiry
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8 a.m. - 5 p.m. Central Time Monday - Friday
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Help because you lost your HMO ID card
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Your HMO
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During regular business hours
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Help in determining whether another network is available
if you or a covered family member is traveling or temporarily
lives outside the network service area
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1-800-421-5525 and ask for the National Hotline
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24 hours a day 7 days a week
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If you do not get the help
you need by calling these numbers,
contact the Vought Benefits Center, 1-866-689-5999.
The Center operates Monday through Thursday 8am to 8pm
and Friday 8am to 4:30pm, Central time.
